Tuesday 17 November 2015

Maharaja Express India: Maharajas´ Express General Information

Please find below some general information to assist you with your planning for your journey aboard the Maharajas´ Express -

Guest Cabins
There are 43 guest cabins - 20 deluxe, 18 junior suites, 4 suites and 1 presidential suite - which can accommodate up to 88 passengers on each journey. Accommodation is available as twin cabin and double and each cabin can accommodate 2 passengers except for presidential suite which can accommodate up to a maximum of 4 passengers.

Dining and Bar
There are two restaurants on board the train, each with a seating capacity of 42 passengers at a time. The restaurants - Peacock and Rang Mahal - serve cuisines from around the world including traditional Indian, Chinese, Continental and authentic Mewari cuisines. Guests could also order house brands of wine, spirits and beers along with an array of well known brands from around the world. Whereas the dining is table d´hote, guest will have to pay extra for drinks other than house brands. A well stocked bar named Safari is an ideal place to get to know your fellow traveler over light drinks and snacks in a laid back ambience.

Lounge, Observation Car and Treasure Chest
Maharajas Club is the plush Observation car with relaxing chairs where guest can observe the landscape spool by. It is also equipped with a library, personal bar and a souvenir shop and a great place to socialize and collect memorabilia.

Maharajas Transport
Transportation comes complimentary for off train excursions at each destination. Whereas the guests in Deluxe Cabins and Junior suites are accommodated in deluxe coaches for sightseeing, the guests in Suites and Presidential suites are provided with cars. All the vehicles have complimentary kits which include candies, shoe uppers, tissues, bottle coolers and other things.

Pre and Post Hotel Accommodation
Pre and post accommodation is not complimentary with the train ticket price. It is recommended that you take minimum one day pre and post accommodation with your rail journey. For more information regarding pre and post tour accommodation, please refer to our website or contact us for further details.

International and Domestic Flights
Maharajas Express journeys either originate from Delhi or Mumbai. Both cities are well connected through air internationally. Also, these cities are well connected through road and rails. The price of your flight journey is not included in the price of train. It is recommended that you book your plane ticket with us to avail of special package offer and exclusive price. For further details refer to our website or contact us.

Personal Travel Insurance
It is strongly recommended that you have adequate travel insurance in case of any eventuality from the country of your origin/domicile. You may refer to our booking cancellation policy for further details. Also, Maharajas Express train is fully insured for natural calamities or any such eventualities such as fire, flood, earthquake and theft. All passengers are also covered under an umbrella insurance cover.

Pre and Post Tours
If you are looking forward to explore the Indian subcontinent before or after your journey on board Maharajas Express, you may do so with us. Please refer to our website or contact us for further details.

Smoking Policy
As per Indian Law - Smoking in India is prohibited in all public places include public transport, restaurants, hotels, shopping malls, educational institutions and parks etc.

Child Policy
Children below 5 years shall be allowed free

Single child (5 years - 12 years) - 50% of the adult fare

Please note that the train does not have the facility for interconnecting cabins except in the Presidential Suite car.

All applicable taxes will be charged extra.

Internet
High speed internet access is available on board the train. However, the internet signals can vary in the moving train but does improve when the train is at a halt.

Extensions
Enhance your India visit experience by prolonging your stay after Maharajas´ Express. Mention your requirement and the destination you would like to travel to after or before the train jounrey.

Inclusions
All the 5 journeys offered by Maharajas Express train are all inclusive of accommodation in twin-sharing or double sharing cabins, on board meals, in house brand of wines & spirits, butler service and guided off train excursions.

Exclusions
Taxes, insurance, gratuities, telephone calls, laundry, video & still camera, alcoholic beverages outside the train, arrival and departure fees are excluded from the price of Maharajas´ Express journeys.

Baggage Allowance
It is recommended to carry luggage as per the international airline rules. Soft-topped luggage is highly recommended as it acquire less space.

Special Dietary Requirement
If you have some special prerequisites in respect to food, kindly mention at the time of booking so that the on-board staff can accommodate your culinary requests.

Porters
In order to assist your luggage, porters have been appointed at the point of embarkation and disembarkation.

Butlers
Each guest carriage on board the train has been appointed with a personal butler to entertain the guests 24 x 7.

Wheelchair Access/Disabled Persons
Unfortunately, there is no facility available for the disabled passengers on board Maharajas´ Express. It is recommended that guests with restricted mobility should be accompanied by an able-bodied passenger.

Electricity
The voltage available on board this luxury train is 110/220 volts. International adapters are also provided on the train.

Off Train Excursions
70 to 80% of your off train excursions include long distance walking, therefore it is advised to pack comfortable walking shoes. During getting off and on the train, you might come across rough surfaces and unpaved sidewalks.

Guides
During the off train excursions, you will be accompanied by professional English speaking guides. If there is any special requirement of language speaking guide, kindly inform us at the time of booking.

Credit Cards
All credit cards, Master Cards, Visa and Amex are accepted on board. Surcharge is applied on all the transactions made using credit or debit card.

Visas
All the foreigner passengers are expected to keep valid travel documents and a valid visa (approved by Indian Missions abroad) handy. In case of unavailability, false or expired documents, foreign nationals will be deported.

Foreign nationals having Tourist Visas with a stay stipulation of 180 or 90 days with multiple entry facilities need to have a gap of at least two months between the visits. However, if there is lesser gap, special permissions are needed to be sought from the Head of Mission.

Travel Documents
After receiving full payment, you will be issued travel documents. These documents will be provided to each passenger with their names, 14 days prior to the journey. The confirmation documents are important to be carried along with you in the trip.

Clothing and travel accessories
Summers: lightweight cotton and linens.

Winters: lightweight to heavy woolens, shawls and cottons.

Wildlife safari: Earth shaded, light clothes and wraps. Avoid bright colors.

On board: Smart casuals, suitable walking shoes and nightwear. Don't forget to carry sunscreens, caps/hats and comfortable footwear.

Currency and Money Exchange
Information about Indian currency: One Rupee= 100 Paisa

Notes are available for: Rs 5, 10, 20, 50, 100, 500 and 1000.

Coins are available for Rs 1, 2, 5 and 10.

Special services are provided regarding currency exchange, you can contact Guest Relations Manager on board for the same.

Special Meals/ Dietary requirements / Medical Conditions
Passengers are requested to inform the authorities about their special dietary requirements and medical conditions at the time of booking; doing so will help Maharaja Express staff serve better.

It is advised to carry your medicines if you have dust allergy, because you will be experiencing this during wildlife safaris.

Bed and Bath Linen
In order to maintain hygiene, guests are requested to be cooperative with the staff and let them change bed and bath linens every day.

Hot Water
For hot running water, switch on the geysers 20 minutes before the usage.

Safe
All cabins in the train are equipped with electronic safes.

You can keep your travel documents, passport, cash etc in the safe. It is advisable that you have all your personal effects insured.

Hair dryers
All the washrooms on board have hair dryers.

Off Train Excursions
It is to put in notice that the off train excursions may include long walks in rocky or steeped paths. If a passenger has walking disabilities, he/she must inform the officials prior the journey.

However if a passenger or a group causes delays or feels incapable for the excursions, his/ her participation will be refused. Maharaja express reserve the rights for the same. There will be no refunds for any unused part of the tour.

Luggage Allowance
Maharaja Express provides sufficient luggage storage facilities. Luggage can be stored under the bed and a separate cabin. It is advisable to carry along a small lock to keep your belongings safe.

The size under the twin bed is 915mm x 690 mm x 330 mm. And under the double bed is 1370 mm x 940 mm x 330 mm.

Telephone calls
Telephone facilities are available on board. External call charges are additional and are not included in the cost of the journey.

Train Manager
You may contact train manager for any special request, query or problem. He will be available on board 24x7.

Placement of train on platforms
As the passengers de-board the train, it goes ahead for fueling and watering. Hence, it is advised to follow the schedules. You can contact the train manager if you'd like to return earlier or stay back, he shall check the availability of the train and get back to you.

Expectations from the guests
It is expected that passengers adhere to the schedule. IRTC is punctual and works on its timings, if any service or train is missed, that is because of the irresponsibility of the passenger, and there is no alternative provided for that reason.

However, if you are planning to skip an excursion and visit a relative, you must keep the Train Manager in notice. Also, if a passenger or group skips the limits and continues to cause inconvenience to others will be asked to leave the tour.

Crew
The crew of Maharajas Express is a priceless asset. The team is well experienced and works hard on providing unmatched hospitality to the guests.

Paramedic on Board
In case of medical emergency, there is a paramedic available on board the train

Health
There are no specific medical prerequisites for India travel. However, if you are a native of a Yellow Fever endemic country, you must be in possession of a Yellow Fever Vaccination certificate conforming to international health regulations.

Laundry
Laundry service on board Maharajas´ Express is made available at select destinations. Kindly contact your carriage butler for the same.

Cell Phones
It is advised to keep your cell phones on the silent mode so that you won´t create uproar for the fellow passengers and also during your visit to certain monuments and places. The reception of cell phones varies on the moving train but improves when the train is at a halt.

Telephone Calls
All the guest cabins have a telephone facility. The tariff of the train journey does not include the cost of external calls.

On-Board Safe
Each cabin is equipped with an electronic safe. After so much of precaution, the train's management will not be responsible for any loss of valuables.

Crew
All the staff members of the Maharajas´ Express train are highly qualified to accommodate the different needs of the guests. All staff members are well-versed with spoken English.

Minimum Passenger Requirement
All the 5 journeys offered by the Maharajas´ Express train require a certain number of passengers to operate. If that number is not met, you´ll be either given a new journey date or refund. 30 days of advance indication will be given in such situations.

Special Excursions/Events
For special events, signature excursions and guest lecturers, an additional supplement will be charged on certain departures.

Charters
The Maharajas´ Express train can be chartered to corporate executives, individuals and agencies for holding conferences, marriages and other events.

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